Privacy policy

Last updated: December 19, 2025

Lyvoi (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Lyvoi is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you or another individual. It does not include anonymized or de-identified data.

  • Contact details such as name, billing address, shipping address, phone number, and email address.
  • Financial information such as payment card details, transaction data, and payment confirmations.
  • Account information such as username, password, preferences, and settings.
  • Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled.
  • Communications with us, including customer support inquiries.
  • Device and technical data such as IP address, browser type, and device identifiers.
  • Usage data relating to how you interact with and navigate the Services.

Personal Information Sources

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar technologies when you use the Services.
  • From service providers that support our operations.
  • From business partners or other third parties, as permitted by law.

How We Use Your Personal Information

  • Provide and Improve Services: order processing, payments, shipping, account management, returns, exchanges, reviews, and personalization.
  • Marketing and Advertising: promotional emails, messages, and relevant advertising.
  • Security and Fraud Prevention: account authentication, fraud detection, and platform security.
  • Customer Communication: responding to inquiries and maintaining our relationship with you.
  • Legal Compliance: complying with laws, enforcing policies, and protecting our rights.

How We Disclose Personal Information

  • With Shopify and service providers such as payment processors, analytics, fulfillment, and shipping partners.
  • With marketing partners for advertising and promotional activities, subject to your rights.
  • With affiliates within our corporate group.
  • In connection with business transactions, legal obligations, or protection of rights.

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve the Services. Data may be transferred to countries outside your residence. Shopify may also use aggregated data across merchants to enhance platform features.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Retention

No security system is perfect. We retain personal information only as long as necessary to provide Services, comply with legal obligations, and enforce agreements.

Your Rights and Choices

  • Access, correction, deletion, and portability of personal information.
  • Opt-out of targeted advertising or marketing communications.
  • Withdraw consent where processing is based on consent.

International Transfers

Your information may be transferred and processed outside your country of residence, including the United States. We rely on lawful transfer mechanisms where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Chuhui Inc.
1500 N Grant St Unit 119
Denver, CO 80203
United States
Email: sales@lyvoi.sale